{"id":1428,"date":"2026-02-24T16:57:06","date_gmt":"2026-02-24T08:57:06","guid":{"rendered":"https:\/\/scuipturepactory.com\/?page_id=1428"},"modified":"2026-02-24T17:18:29","modified_gmt":"2026-02-24T09:18:29","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/scuipturepactory.com\/index.php\/returns-and-refunds\/","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1428\" class=\"elementor elementor-1428\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-gnjdzk9 elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"gnjdzk9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5312e3d\" data-id=\"5312e3d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f8e2218 elementor-widget elementor-widget-heading\" data-id=\"f8e2218\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns and Refunds Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e606ac elementor-widget elementor-widget-heading\" data-id=\"5e606ac\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1.Cancellation Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b22dc9b elementor-widget elementor-widget-text-editor\" data-id=\"b22dc9b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>-Prior to production: You may cancel your order and receive a full refund before the CAD drawings are approved.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78e3f21 elementor-widget elementor-widget-text-editor\" data-id=\"78e3f21\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>-After shipping: Once the product has been shipped, the order cannot be canceled.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15cd86a elementor-widget elementor-widget-heading\" data-id=\"15cd86a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2.Return Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-997dfb6 elementor-widget elementor-widget-text-editor\" data-id=\"997dfb6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>-To request a return, the item must remain in the condition you received it, unused, and in its original professional export packaging crate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efbe531 elementor-widget elementor-widget-text-editor\" data-id=\"efbe531\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>-Custom Orders: Please note that custom sculptures (made according to signed drawings) are generally non-returnable unless they arrived damaged or have significant deviations from the agreed-upon design.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ce26d0 elementor-widget elementor-widget-heading\" data-id=\"5ce26d0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3.Return Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9caf2f elementor-widget elementor-widget-text-editor\" data-id=\"c9caf2f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>-To initiate a return, please contact us at info@scuipturepactory.com and provide your shipping order number.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bd622a elementor-widget elementor-widget-text-editor\" data-id=\"1bd622a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>-Do not ship the items back to the manufacturer without prior authorization.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02d88d7 elementor-widget elementor-widget-heading\" data-id=\"02d88d7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4.Shipping Fee and Restocking Fee<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5475a12 elementor-widget elementor-widget-text-editor\" data-id=\"5475a12\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>-Defective\/Damaged Items: If the items arrived damaged, we will cover the return shipping costs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5094a84 elementor-widget elementor-widget-text-editor\" data-id=\"5094a84\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>-Customer change of mind (e.g., item no longer needed): The customer is responsible for the actual return shipping costs and will incur a 50% material cost fee.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6765350 elementor-widget elementor-widget-heading\" data-id=\"6765350\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5.Refund Timeline<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-087c8f6 elementor-widget elementor-widget-text-editor\" data-id=\"087c8f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>-Upon receiving and inspecting your return, we will notify you of the approval status of your refund. Once approved, the refund will be processed back to your original method of payment within 10 business days.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6de288a elementor-widget elementor-widget-heading\" data-id=\"6de288a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Thank you for your support and understanding<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns and Refunds Policy 1.Cancellation Policy -Prior to production: You may cancel your order and receive a full refund before the CAD drawings are approved. -After shipping: Once the product has been shipped, the order cannot be canceled. 2.Return Conditions -To request a return, the item must remain in the condition you received it, unused, and in its original professional export packaging crate. -Custom Orders: Please note that custom sculptures (made according to signed drawings) are generally non-returnable unless they arrived damaged or have significant deviations from the agreed-upon design. 3.Return Process -To initiate a return, please contact us at info@scuipturepactory.com and provide your shipping order number. -Do not ship the items back to the manufacturer without prior authorization. 4.Shipping Fee and Restocking Fee -Defective\/Damaged Items: If the items arrived damaged, we will cover the return shipping costs. -Customer change of mind (e.g., item no longer needed): The customer is responsible for the actual return shipping costs and will incur a 50% material cost fee. 5.Refund Timeline -Upon receiving and inspecting your return, we will notify you of the approval status of your refund. Once approved, the refund will be processed back to your original method of payment within 10 business days. Thank you for your support and understanding<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1428","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns and Refunds -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/scuipturepactory.com\/index.php\/returns-and-refunds\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns and Refunds -\" \/>\n<meta property=\"og:description\" content=\"Returns and Refunds Policy 1.Cancellation Policy -Prior to production: You may cancel your order and receive a full refund before the CAD drawings are approved. -After shipping: Once the product has been shipped, the order cannot be canceled. 2.Return Conditions -To request a return, the item must remain in the condition you received it, unused, and in its original professional export packaging crate. -Custom Orders: Please note that custom sculptures (made according to signed drawings) are generally non-returnable unless they arrived damaged or have significant deviations from the agreed-upon design. 3.Return Process -To initiate a return, please contact us at info@scuipturepactory.com and provide your shipping order number. -Do not ship the items back to the manufacturer without prior authorization. 4.Shipping Fee and Restocking Fee -Defective\/Damaged Items: If the items arrived damaged, we will cover the return shipping costs. -Customer change of mind (e.g., item no longer needed): The customer is responsible for the actual return shipping costs and will incur a 50% material cost fee. 5.Refund Timeline -Upon receiving and inspecting your return, we will notify you of the approval status of your refund. 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